Addressing The Ethical Use Of AI In Healthcare

Kali Durgampudi is the chief technology officer at Zelis, a leading payments company in healthcare.

As the use of artificial intelligence (AI) technologies continues to infiltrate the healthcare space, the security of patient information, electronic health records (EHRs) and communications related to patients’ medical care has become an increasingly critical focus point for healthcare organizations. The proliferation of AI in healthcare has brought with it many questions about AI ethics that are being hotly debated in academia, industry and the media.

For providers, payers, third-party administrators and all players across the healthcare continuum, a new standard of vigilance is now required for IT security teams to safeguard the vast amount of data that is being managed by AI technology.

As the healthcare industry moves, albeit slowly, away from paper-based documentation, AI technology and machine learning programs will be increasingly relied upon to capture and manage highly sensitive patient

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